Who we are
RentRo is a property management business serving Bengaluru. In this policy, "RentRo", "we" and "us" mean RentRo. You can reach us at [email protected] or by phone on +91 90710 80968. Our address is 24/167, 1st Main, 4th Cross, Vinayakanagar, Bengaluru, Karnataka.
Information we collect
- Enquiries. When you use our enquiry form, we receive your name, mobile number, whether you are an owner or a tenant, the area, and (for owners) the type of property. The form opens a WhatsApp message to our business number, so what you send is handled through WhatsApp as well.
- Calls and messages. If you call, message or email us, we keep the details you give us so that we can respond.
- Tenancy details. If you become a RentRo owner or tenant, we collect the information needed to manage the tenancy, such as identity and employment details, addresses and agreement information. We collect these in person or through documents you give us.
- Technical data. Like most websites, our hosting provider may log basic technical data, such as IP address and browser type, to keep the site secure and working.
The RentRo assistant
The chat assistant on most pages of this website (not on the guide articles) answers questions from the information published on this website. Answers are produced in your browser from this site's own content, and what you type is not sent to us or stored. It is an automated tool and not a substitute for advice from our team or from a professional.
The owner and tenant portal
The portal on this website is currently a demonstration. Anything you type into it stays in your own browser on your own device and is not sent to us. Please do not enter real Aadhaar numbers or other sensitive personal details into the demonstration. We will update this policy before the portal begins to store information on our systems.
How we use information
- To respond to your enquiry and to match owners and tenants.
- To verify tenants and prepare and manage rental agreements.
- To collect rent, arrange repairs and keep records of the tenancy.
- To keep our website secure and to meet legal obligations.
Who we share information with
- Owners and tenants, only as needed to manage a tenancy. Owners can see their own tenant's details. Tenants never receive an owner's phone number.
- Service providers, such as the plumbers, electricians and other tradespeople who carry out repairs, and the messaging and hosting services we use.
- Authorities, where the law requires it.
We do not sell personal information.
Cookies and advertising
Our pages do not use cookies for tracking. Some of our guide pages show advertising served by Google AdSense. Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to this website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to our site and other sites on the internet.
You can opt out of personalised advertising by visiting Google's Ads Settings. You can also visit www.aboutads.info to opt out of some third-party vendors' use of cookies for personalised advertising. To learn how Google uses information from sites that use its services, see How Google uses information from sites or apps that use our services. Visitors from the European Economic Area, the United Kingdom and Switzerland will see a consent message before personalised ads are shown.
Pages other than our guides, including the portal, do not show advertising.
How long we keep information
We keep information for as long as we need it for the purposes above and to meet legal and accounting requirements, and then delete or anonymise it.
Security
We use reasonable safeguards to protect the information we hold. No method of storing or sending information is completely secure, so we cannot guarantee absolute security.
Your rights
You can ask us to tell you what personal information we hold about you, to correct it, or to delete it, and you can withdraw consent where we rely on it. We handle personal data in line with applicable Indian law, including the Digital Personal Data Protection Act, 2023. To make a request, contact us at the details above.
Children
Our services are for adults. We do not knowingly collect information from anyone under 18.
Grievances
If you have a concern about how your information is handled, contact our grievance officer, Grievance officer name to be added, at Grievance officer email to be added.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it was last changed.